1. Why have InsuranceDekho and RenewBuy come together, and what does this mean for the insurance distribution landscape?
This consolidation brings together two of India's largest insurance distribution platforms, creating a combined network of over 6.37 lakh partners and presence across 98% of India's pin codes. For you as a partner, this means a stronger platform, a broader product portfolio, and greater opportunities to grow your business.
2. How does this consolidation benefit me as a partner?
The most direct benefit is access to a significantly expanded product portfolio spanning motor, health, life, travel and corporate insurance, among others. This will give you more options to serve your customers and grow. Over time, you will also benefit from enhanced technology tools, better training infrastructure, and stronger insurer relationships that come with operating at a combined scale.
3. Will my existing agreement, commission structure, and payout terms remain valid?
Yes. All existing partner agreements, commission structures, and payout terms remain fully valid and in force. There are no changes to your commercial arrangements. If they do occur in the future, it will be communicated directly and with adequate notice.
4. Will my Relationship Manager change?
No. Your existing Relationship Manager continues to be your primary point of contact. Any changes to support structures, if they occur in the future, will be communicated directly and with adequate notice.
5. Are there plans to transfer partners onto a single unified platform? If yes, what will that process look like?
Any changes to platform experience will be planned carefully and rolled out in a phased manner. Partners will be informed well in advance, with full training and support provided at every step. Our commitment is that no change will disrupt your ability to do business.
6. What happens to my existing client relationships and book of business during integration?
Your client relationships and book of business remain entirely yours. There are no changes to ownership, servicing rights, or renewal responsibilities. Integration will be designed to strengthen, not disrupt, your existing business.
7. Will there be any changes to how I onboard customers or issue policies?
No immediate changes are planned at this stage. All existing onboarding and policy issuance processes continue as they are today. Any improvements or changes introduced in the future will come with advance notice and training support.
8. Who do I contact if I have concerns or questions about how this affects my business?
Your Relationship Manager remains your first point of contact for any questions or concerns. We remain committed to supporting you throughout this transition and will continue to share updates as the integration progresses.
9. What should I tell my customers if they ask about this consolidation?
You can reassure your customers that their policies, claims processes, and service experience remain completely unaffected. This consolidation strengthens the platform behind you and will over time give you more products and better tools to serve them.
10. Will there be any disruption in policy issuance during the transition?
No disruption will be there in policy issuance. All current processes will continue till proper communication and training is provided to you.
11. Will there be any changes in insurer partnerships or tie-ups? Will all existing products remain available, or will some be discontinued?
You will be able to book policies and continue business with all insurers you currently work with.
12. Will there be any delays in payouts?
Your September month payouts will start being processed by D2C Broking Private Limited. However, there will be no change in the existing policy payout cycles or the way your payout amount is processed.
In case of any changes in the future, all partners will be informed adequately and in advance.
13. Which entity will I operate under after the consolidation?
Following the integration, partners will operate under D2C Insurance Broking Pvt. Ltd. Any transition-related changes will be implemented in a phased and well-planned manner, with ample communication and support provided at every stage to ensure a seamless experience for partners.
