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Axis Max Life Insurance FAQs

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Disclaimer :
1. Premium has been calculated for coverage till 60 years
2. Eligibility depends on income, occupation and educational qualification

Benefits

  • What documents do I need to submit for processing a surrender request?

    You are required to submit an original policy pack, surrender form, copy of ID proof, and a cancelled cheque with a pre-printed name or copy of bank passbook with banker's attestation on account details in surrender request in case of NEFT.

  • Can Max Life Insurance policy be assigned if the premium reduction is the bonus option?

    No, it can not be assigned in that case.

  • What all life insurance plans does Axis Max Life Insurance offer?

    Axis Max Life Insurance offers Term Plans, Health Plans, Child Plans, Retirement Plans, ULIP Plans, Savings Plans, and Group Plans.

  • What is the customer helpline number of Axis Max Life Insurance?

    The customer helpline number of Axis Max Life Insurance is 1860 120 5577.

  • What is the claim settlement ratio of Axis Max Life Insurance?

    Axis Max Life Insurance had an impressive claim settlement ratio of 99.22% in FY 2019-2020.

  • How can I track the performance of my ULIP fund?

    In the case of the ULIP product, Axis Max Life Insurance will send you policy statements from time to time to keep you informed on the performance of your policy fund. You can also log on to the Max Life Insurance customer portal to view your policy performance.

  • What all documents that I need to submit for processing the maturity claim in Axis Max Life insurance plans?

    To process maturity claims under Axis Max Life insurance plans, a cancelled cheque with a printed name or a bank passbook with banker’s attestation, Form M and original policy pack and in case of NEFT is required.

  • Can the premium be collected from my house from Axis Max Life Insurance Executive?

    Yes, Axis Max Life Insurance can get your premium collected from your house within 7 days from the date when you place a request with Axis Max Life Insurance (this facility is available only in selected cities). A request for payment collection can be raised by calling Axis Max Life Insurance on their customer helpline toll-free number 1860 120 5577 or sending them an email at service.helpdesk@maxlifeinsurance.com.

  • Can I take a loan for Axis Max Life Insurance plans?

    You can avail policy loan of up to 90% of the cash surrender value (if your policy has a surrender value). The policy loan can be taken for active policies, after the completion of three policy years. But you can not avail of loan for Axis Max Life Term Plans and Axis Max Life Unit Linked Insurance Plans.

Claim Settlement

  • Who will receive the claim benefit?

    The claim benefit can be received by the nominee you appoint while you purchase the insurance policy, the policyholder or the assignee the person in whose favour the policy has been assigned.

  • What is the time period of claim settlement?

    The valid claims are settled within 30 days after all necessary documents /clarifications have been received. In case the claim needs further verification, it may take upto 120 days to settle the claim. When a claim settlement decision is taken, it is communicated to the claimant.

  • How will I receive the claim amount?

    You will receive the claim amount as per the option chosen by you while submitting claim documents.

  • What happens when the nominee dies or has not been mentioned in the policy?

    If the nominee dies or has not been mentioned in the policy, your family members will have to produce proof establishing their right to claim the policy benefit.

  • Where can I submit claim documents?

    You can submit the claim documents at nearest Axis Max Life Insurance branch.

  • How do I request the claim online?

    You can request a claim online by visiting Axis Max Life Insurance website and click on customer login and selecting claims request then click on get started. This will lead you to a page where you can enter the required information and upload required documents and submit to make a request.

General Information

  • What happens if I stop paying the premium after 2 years?

    If you stop paying premiums after 2 years, your policy may lapse or be terminated by the insurance company.

  • What is the grace period offered by Axis Max Life Insurance?

    Axis Max Life Insurance provides a grace period to pay your premium if it becomes overdue. This period lasts up to 30 days (15 days for monthly payments). If the premium is not paid by the end of this grace period, the policy becomes inactive, and you won't be able to claim any benefits from it.

  • Does Axis Max Life offer a free look period?

    Axis Max Life offers a free look period for policies purchased both online and offline. The free look period for offline policies is 15 days, and for online policies, it extends to 30 days. This period allows you to review your policy after receiving the documents and make changes or cancel it if needed.

  • What are the factors that will affect Axis Max Life Term Insurance Plan premium?

    The premium amount for Axis Max Life Term Insurance depends on various factors such as your age, annual income, coverage duration, and premium payment term. These factors influence both the coverage amount and the corresponding premium.

  • How to pay the premium for Axis Max Life Insurance plans?

    Premiums for Axis Max Life Insurance plans can be paid on a monthly, quarterly, semi-annual, or annual basis. The payment frequency depends on your policy and the agreement with the insurer.

  • What are the benefits of choosing Axis Max Life Insurance?

    The key benefits of choosing Axis Max Life Insurance involve the following:

    • Axis Max Life Insurance has a widespread presence across India
    • The insurer has an excellent track record of settling claims
    • Axis Max Life offers a wide range of insurance plans catering to different needs
    • The company maintains transparency in all phases of its services

  • What types of life insurance plans does Axis Max Life offer?

    Axis Max Life offers various types of life insurance plans including Term Insurance, ULIPs (Unit Linked Insurance Plans), Retirement Plans, Child Plans, Savings Plans, and more.

  • Can I cancel Axis Max Life insurance online?

    To cancel a Axis Max Life Insurance policy, visit the nearest Axis Max Life Insurance branch and submit your cancellation request. The process typically requires completing a form and providing relevant policy details.

  • How can I check the status of my Axis Max Life insurance policy online?

    If you have purchased the policy through InsuranceDekho, you can easily check the status of your Axis Max Life Insurance policy by logging into the portal. Otherwise, you can log in to the Axis Max Life portal and access their dashboard for the same.

  • What is the toll-free customer care number of Axis Max Life Insurance?

    You can reach Axis Max Life Insurance customer care by calling their toll-free helpline number at 1860 120 5577. Their service is available from Monday to Saturday between 9:00 AM to 6:00 PM.

  • What happens if I don't pay Axis Max Life Premium?

    If you miss paying your Axis Max Life Insurance premium, you typically have a grace period of up to 30 days or 15 days to make the payment. If the premium remains unpaid after this period, your policy will lapse, and you will lose coverage and benefits associated with your policy.

  • Can I break the Axis Max Life policy before maturity?

    Yes, you can break your Axis Max Life Insurance policy before its maturity. Upon surrender, the benefits of the life insurance policy cease, and the policyholder will receive a refund of the premiums paid, after deducting certain charges.

  • How long is the cancellation period for Axis Max Life insurance?

    The cancellation period for Axis Max Life Insurance policies depends on how the policy was purchased:

    • 15 days for policies purchased through offline channels
    • 30 days for policies purchased online

  • What is the lock-in period in Axis Max Life?

    Axis Max Life Insurance policies may have specific lock-in periods depending on the type of plan and terms agreed upon.

  • Can I get a refund for my Axis Max Life policy?

    If you decide to surrender your Axis Max Life Insurance policy, you will get a refund of the premiums paid, subject to deductions such as proportionate risk premium for the coverage period and other applicable expenses.

  • How can I break my Axis Max policy?

    You can break your Axis Max Life Insurance policy by submitting a written request at your nearest Axis Max Life Insurance branch or through the official Axis Max Life Insurance website if it was purchased online.

  • Can I withdraw the Axis Max Life policy?

    Yes, you can withdraw your Axis Max Life Insurance policy online. This process involves minimal paperwork and allows you to exit the policy conveniently.

  • Can I close the Axis Max Life policy online?

    Yes, you can close your Axis Max Life Insurance policy online through the official Axis Max Life Insurance website. This method offers a hassle-free way to discontinue the policy.

  • How big is Axis Max Life's company?

    Axis Max Life Insurance is an excellent life insurance company in India with a significant market presence and a diverse range of insurance products to cater to various customer needs across the country.

  • Can I change the premium payment frequency after buying Axis Max Life insurance?

    Yes, you can change the premium payment mode and frequency on the policy anniversary for active policies.

  • What happens if the medical test fails in Axis Max Life insurance?

    If a medical test fails during the application process for Axis Max Life Insurance, it is unlikely that you will be approved for a term plan.

  • Can a diabetic person take Axis Max Life insurance?

    Yes, diabetic individuals can apply for Axis Max Life Insurance.

  • Can I pay the Axis Max Life premium before the due date?

    Yes, you can pay your Axis Max Life Insurance premium before the due date to ensure continuity of coverage.

  • How can I check my Axis Max Life Insurance details?

    You can check your Axis Max Life Insurance details by logging into the Axis Max Life Insurance website or contacting their customer service.

  • What is the refund amount of Axis Max Life Insurance?

    The refund amount for Axis Max Life Insurance policies varies based on factors like policy type, premium payment duration, and surrender value. Upon surrender or cancellation of the policy, you may receive the surrender value which is the accumulated premiums minus applicable charges.

  • How can I withdraw my Axis Max Life policy?

    To withdraw your Axis Max Life Insurance policy, visit the nearest Axis Max Life Insurance branch and submit a request with a valid photo ID document.

  • Can I surrender the Axis Max Life policy after 5 years?

    Yes, you can surrender your Axis Max Life Insurance policy after 5 years of holding the policy.

  • Which Axis Max Life Insurance is best?

    The best Axis Max Life Insurance plan depends on individual requirements. Popular plans include Smart Secure and Smart Term, among others.

  • Is Axis Max Life under 80C?

    Yes, Axis Max Life Insurance premiums are eligible for tax deduction under Section 80C of the Income Tax Act, 1961.

  • What is the sum assured in Axis Max Life?

    The sum assured in Axis Max Life Insurance is the guaranteed amount payable to the nominee in case of the policyholder's death during the policy term.

  • How is the surrender value of Axis Max Life calculated?

    The surrender value of Axis Max Life Insurance is calculated based on factors such as total premiums paid, policy duration, and any applicable surrender charges.

  • Is Axis Max Life Insurance Safe?

    Yes, Axis Max Life Insurance is a reputable and safe insurance provider.

  • How to claim Axis Max Life Insurance after death?

    To claim Axis Max Life Insurance after the policyholder's death, contact Axis Max Life's customer service with the required documents including the death certificate and policy details.

Overview

  • What is the maturity claim in Axis Max Life?

    The maturity claim in Axis Max Life Insurance refers to the amount payable to the policyholder when the policy reaches its maturity date.

  • What is the grace period of Axis Max Life Insurance plans?

    Axis Max offers a grace period of thirty 30 days from the premium due date yearly and 15 days in case of Monthly mode for payment of each premium. The policy will not lapse during the grace period and will lapse thereafter if no premium is paid.

  • What are the benefits of buying Axis Max Life Term Insurance?

    Axis Max Life Term Insurance offers high coverage at affordable premiums, protection from illness (optional), long term coverage and disability benefits.

  • How to check Axis Max life Insurance policy status?

    If you are an existing policyholder you can simply log in to the website of the company using a registered user ID and Password and check your status online.

  • Why should I choose Axis Max Life Insurance?

    Axis Max Life Insurance is a reputable choice known for financial stability, diverse insurance offerings, and excellent customer service.

  • Does Axis Max Life Insurance Policy Cover Suicide?

    Axis Max Life Insurance typically covers suicide after one year.

Plan

  • Why should I opt for Axis Max Life Insurance Plans?

    Axis Max Life Insurance company in the FY 2019-20, has recorded a claim settlement ratio of 99.22%. They provide long term coverage till the age of 85 or 100 years which is higher as compared to other life insurance companies. You can also add different riders for additional benefits like Disability rider, Accidental Death Rider and Critical Illness. Under Axis Max Life insurance plans, policyholders can save up to 1,50,000 under section 80C of The Income Tax Act,1961.

  • Can I change my mode of premium payment?

    Yes, you can change your mode of premium payment on the policy anniversary. You can avail of this option by sending Axis Max Life Insurance a signed form.

  • Can I add or remove riders from my Axis Max Life Insurance plan?

    Yes, you can add riders to your Axis Max Life Insurance Plan by sending a filled policy amendment request form. You can also remove the rider from your plan. For further details, you can contact Axis Max Life Insurance at customer helpline number -1860 120 5577

  • How can I make a nomination or address change in my Axis Max Life Insurance Plan?

    You can change or make your nomination anytime during the benefit period of the policy or by filling out the policy amendment request form. You can change your address by filling out the policy amendment form along with the address proof document.

  • How can I get my premium receipt/ULIP statement/consolidated statement?

    You can get your premium receipt by contacting Axis Max Life Insurance customer care helpline number-1860 120 5577 or you can visit the customer care section on the Axis Max Life Insurance website and download Premium Receipt.

  • Can I avail any Axis Max Life insurance services over the telephone?

    The following services can be accessed over Axis Max Life Insurance helpline number 1860 120 5577- Change of address, change of bonus options, change of payment premium mode and change of contact details.

  • How can I cancel my existing policy?

    You can cancel your policy by visiting any nearest Axis Max Life Insurance branch, online cases can be considered through registered email id.

    The documents which are required at the time of cancellation of the policy are -Printed copy of the Cancelled Cheque with name and account number. (If not printed, copy of the bank passbook/statement with printed account holder details), Original Policy pack and self-attested ID proof.

  • Can I revive my policy after 180 days?

    The policy can be revived within the revival period as mentioned in the policy contract, you have to send Axis Max Life Insurance a filled out health declaration form, and provide evidence of insurability acceptable to Max Life as per their underwriting practices. All your overdue premiums and unpaid charges would be paid if any.

Premium Calculator

  • What is ‘Premium’?

    Premium is an amount that the policyholder pays to the insurance company to cover his risk.

  • What is the age limit to purchase Axis Max Life Insurance policies?

    Anybody between the age group of 18-65 can purchase Axis Max Life Insurance policies in India as per the terms and conditions mentioned by the insurance company.

  • What is the grace period offered by Axis Max Life Insurance plans?

    Axis Max offers a grace period of thirty 30 days from the premium due date yearly and 15 days in case of Monthly mode for payment of each premium. The policy will not lapse during the grace period and will lapse thereafter if no premium is paid.

  • What are the factors which will affect my Axis Max Life Life Insurance Plan premium?

    Factors that affect the premium calculation for Axis Max Life Life Insurance Plan are age, gender, medical history, geographic location, BMI Index and lifestyle of a person who is purchasing the insurance plan.

  • Can I customize my Axis Max Life Insurance Plan?

    While calculating the premium you can customize your plan by choosing the add-ons from the options provided and you can select your total coverage amount.

  • What are the different life insurance payout options offered by Max Life Insurance?

    The payout options offered by Axis Max Life Insurance are one-time lump sum payout, one-time lump sum+fixed monthly payout and one-time lump sum+increasingly monthly payout.

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User Reviews

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What users are saying
  • All
  • Simple and User friendly

    I never thought buying an insurance can be so easy and simple. Insurancedekho’s whole team has helped me at every step with all my doubts and needs. They helped me understand term plans and choose the right coverage of Max Life Insurance for my young family. Now, I have confidence that my family will be secure in my absence.

    D
    Axis Max
    By Deepti Sharma
    On: Jun 19, 2024
  • Trustworthy Recommendations

    In the starting, I was confused about which Max Life Insurance plan should I buy, but InsuranceDekho helped me decide which plan was best for me. I appreciate the honesty and transparency in the policy recommendations provided by their team. They didn't push unnecessary add-ons but rather gave me advice based on my actual needs. Thank you InsuranceDekho, you are truly a reliable choice.

    M
    Axis Max
    By Md. Salman
    On: Feb 28, 2024
  • Great Service

    Thank you, InsuranceDekho, for helping me buy a life insurance policy with ease. I am impressed with the dedicated customer support service of InsuranceDekho. Firstly, I was confused about purchasing a MAX life policy online. Now, I will recommend everyone purchase a Life insurance policy online.

    S
    Axis Max
    By Sunny Sharma
    On: Jan 25, 2024
  • Easy to Buy Plans

    When I was looking for the max life insurance I found the InsuranceDekho website and it was easy for me to understand the process and buy the max life insurance policy from here.  I also thank the Insurancedekho team coordinators for helping me with the buying process of the max life insurance policy.

    A
    Axis Max
    By Ashutosh Yadav
    On: Dec 04, 2023
  • Reasonably priced plan

    The Max Life Insurance Policy available on InsuranceDekho matched my budget in the best way. So, all those looking for a reasonably priced plan can prefer buying the plan from InsuranceDekho. 

    K
    Axis Max
    By Kalpana Sethi
    On: Nov 22, 2023

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